Sometimes some of our customers do not receive the confirmation email of their order in their main inbox. If this is your case, please check your junk mail, spam, or promotions folders, as normally, you should have received it in one of these tabs.

If you are sure you have received nothing, please send us an email with your email address so that we can update it on your customer account.

We have set up an order tracking system on our website, allowing you to follow the progress of your order in real time without having to contact us by email.

Please go to the "Track my order" tab or click here to track your order using your email address or directly your tracking number.

You have the option to cancel your order within 24 hours from the time of ordering. Beyond this period, costs are incurred for the shipping and delivery of your parcel, making cancellation impossible.

If this deadline is passed, we encourage you to wait for the receipt of your parcel, then contact us to exercise your right of withdrawal. Once this step is completed, we will proceed with a full refund.

To exercise your right of withdrawal, please contact our customer service using the form below. Please provide us with your last name, first name, order number, and the reason for your withdrawal, so that we can provide you with the necessary information for the return.

Once we have received the returned package, we will carry out an inspection of the condition of the products. Following this check, we will issue a full refund of your order.