Contact
Our customer service by email is available 7 days a week to answer all your requests. Contact us by email using the form below, and we will respond to you within a maximum of 48 hours.
IMPORTANT: To ensure a quick response, please note that repeated and excessive sending of messages in a short period of time may trigger our anti-spam filters. This will result in your communications being classified as spam and will significantly extend response times.
Frequently Asked Questions
I have not received a confirmation email, what should I do?
Some of our customers do not receive the confirmation email of their order in their main inbox. If this is your case, please check your junk, spam, or promotions folders, as you should have received it in one of these tabs.
If you are certain that you have not received anything, please send us an email with your email address so that we can update it on your customer account.
Where is my order?
We have set up an order tracking system on our website, allowing you to track the progress of your order in real time without having to contact us by email.
Please go to the "Track my order" tab or click here to track your order using your email address or directly your tracking number.
How can I cancel my order?
You have the possibility to cancel your order within 24 hours from the time of ordering. Beyond this period, fees are incurred for the shipping and delivery of your package, making cancellation impossible.
If this deadline is exceeded, we encourage you to wait for the receipt of your package, and then contact us to exercise your right of withdrawal. Once this step is completed, we will proceed with a full refund.
How do I proceed with returning my package?
To exercise your right of withdrawal, please contact our customer service using the form below. Please provide us with your first name, last name, order number, and the reason for your withdrawal, so that we can provide you with the necessary information for the return.
Once we have received the returned package, we will carry out an inspection of the condition of the products. Following this verification, we will issue a full refund for your order.
