Your new product is covered by the legal warranty of conformity.

In the event of non-conformity, you can obtain, free of charge, for the 6 months following the delivery of your product, the replacement of your product, or failing that, its refund.

THE TAP may not proceed according to your choice if this choice entails a cost that is manifestly disproportionate in relation to the other option, taking into account the value of the product or the importance of the lack of conformity.

If repair or replacement are impossible or have not been carried out within one month of the assumption of responsibility, you can return the product and be reimbursed or keep it and be reimbursed for part of the price.

For any repair carried out under the legal warranty of conformity for a product purchased from January 1, 2022, you benefit from a 6-month warranty.

To benefit from the warranty, remember to keep the proof of purchase of the product.

Generally, the following is not covered by the warranty:

  • normal wear and tear of the products;
  • any damage resulting from non-compliance with the instructions for use, incorrect installation, or non-compliant use;
  • any accidental or indirect damage;
  • any lack of maintenance of the product;
  • non-domestic use of the product;
  • the product that has undergone alteration or modification;
  • discoloration of the product or any aesthetic defect that does not affect the normal use of the product.

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